Questions? We've got answers

Many common phone repairs are quick and reliable, often done within 30 to 60 minutes. Timing depends on the device, part availability, and condition. Water damage, board-level work, and laptop repairs can take longer.

Walk-ins are welcome, but booking ahead lets us confirm your model and parts before you arrive, which usually shortens your wait.

Often, yes. It depends on how much liquid entered the device, how long ago, and whether corrosion has set in. Stop charging it and bring it in for a diagnostic as soon as possible for the best chance of recovery.

Absolutely. Start an instant quote with your device type, model, and the issue, and the team will come back with likely options, pricing, and timing.

It's an estimate. The final price is confirmed after a quick in-person check, and we never start a repair without your approval — no surprises.

Yes, on larger repairs and device purchases. See the financing page for how it works and what you can spread over time.

Yes. Every qualifying repair is backed by a 1-year warranty on the replacement part and the workmanship. See the warranty page for exactly what's covered.

Yes. We accept many phones, tablets, and select laptops for trade-in, and the value can go toward a repair or a replacement. See the trade-in page for details.

Screen and most hardware repairs don't normally touch your data, but we always recommend backing up first. Your technician will flag anything that could affect your data before starting.

We are not — but don't let that put you off. If we were "Apple certified" we'd be forced to charge much higher prices and might offer slower turnaround. As it is, we buy the same screens Apple uses, just directly from the source, so we can offer better prices.

Absolutely. We offer a 1-year warranty on all standard repairs (custom parts may carry a different warranty period). If anything goes wrong within that year, it's unlikely to be related to our repair, but you're welcome to bring it by — we're usually able to help.

This is a question we get a lot, and it depends on a few things — age, wear and tear, how often you use it, and the cost to repair. Our techs will talk it through with you, and if the repair cost is close to or greater than a replacement, we'll give you our honest opinion.

Same question, different brand — age, wear and tear, frequency of use, cost to repair, and which Mac model you have all factor in. Our techs will walk you through it and give an honest opinion if repair cost is close to replacement cost.

Not typically — we focus on what we do best: fixing your laptop.

Depends how hot. If it's uncomfortable to touch even briefly, that's a concerning level of heat — and if your laptop ever shuts down randomly, overheating could be why. Depending on the laptop, it may need a fan replacement or a reinstall.

You probably can, if you're sure the battery is actually the issue — but the symptoms you're seeing could also be the charging port. If you're not sure, bring it to a repair shop for a proper diagnosis.

Anytime a phone is disassembled, things can go wrong — but our issue rate is well below the industry standard. After a repair, rare issues include a non-responsive touchscreen, front camera failures, or Touch ID problems. If something wasn't broken before the repair and is broken after, we take responsibility and replace the non-functional part.

We'll take care of you, plain and simple. If one of our technicians breaks something during a repair, we take full responsibility and either fix the problem or replace the device.

No. Apple has confirmed that getting your screen repaired at a third-party shop like ours will not void your Apple warranty.

We can fix that too. If you're getting more than one component replaced, we offer discounts for multiple services — just ask a staff member for pricing.

Touch ID usually continues to work fine after a screen repair, but in some cases it can stop functioning. Unfortunately, when that happens it often can't be restored — Apple has built in safeguards specifically to prevent third-party shops from repairing a broken Touch ID sensor.