Privacy Policy

Who We Are

[Business Name] ("we," "us," or "our") operates [website URL] and provides device repair, buying, and selling services at [address], [city, state/province, postal code]. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website or use our services.

If you have questions about this policy, contact us at [email address] or [phone number].

Information We Collect

Information you provide directly

We collect information you give us when you submit a repair request, contact us, or fill out a form on our site. This may include your name, phone number, email address, mailing address, device type and model, description of the repair issue, and any other details you choose to share.

Information collected automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, pages visited, time spent on pages, referring URLs, and device information. We collect this data through cookies and similar technologies to understand how visitors use our site and to improve our services.

Information from third parties

We may receive information about you from third-party services we use to operate our business, including our booking platform, payment processors, and review platforms. We only receive information necessary to provide our services.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your repair, purchase, or trade-in request
• Contact you about your repair status, appointment, or inquiry
• Send you repair quotes, estimates, and follow-up communications
• Send marketing messages by SMS or email, where you have consented
• Process payments and maintain transaction records
• Improve our website, services, and customer experience
• Comply with legal obligations and resolve disputes
• Detect and prevent fraud or unauthorized activity

SMS and Text Message Communications

By providing your phone number and submitting a repair request or opting in through our website form, you consent to receive text messages from [Business Name] at the number you provide. These messages may include:

• Repair status updates and notifications
• Appointment reminders and confirmations
• Quotes and estimates for requested services
• Marketing messages about our services, promotions, and offers (where separately consented)

Message frequency: Message frequency varies based on your repair activity and any marketing preferences you have set. You may receive up to [X] marketing messages per month.

Message and data rates may apply. Standard messaging rates from your mobile carrier apply to all messages received.

To opt out: Reply STOP to any text message to unsubscribe from that message type. You may also text HELP for assistance or contact us directly at [phone number] or [email address]. Opting out of marketing messages will not affect transactional messages related to an active repair.

Consent is not required: You are not required to consent to marketing text messages as a condition of purchasing our services or having your device repaired.

We do not sell or share your phone number with third parties for their own marketing purposes. Your number may be shared with our service providers who send messages on our behalf, subject to confidentiality obligations.

For customers in Canada: Our SMS communications comply with Canada's Anti-Spam Legislation (CASL). We will only send commercial electronic messages with your express or implied consent, and you may withdraw consent at any time by replying STOP or contacting us directly.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate our site, analyze traffic, and support our advertising efforts. Cookies are small files stored on your device. You can control cookies through your browser settings, but disabling certain cookies may affect how the site functions.

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Advertising cookies: Used to measure the effectiveness of our advertising campaigns (e.g., Google Ads, Meta Pixel, where installed).

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who help us operate our business, including our booking platform, payment processors, SMS providers, and analytics tools. These providers are contractually required to protect your information.
• Business partners: Where necessary to fulfill your repair or service request.
• Legal authorities: When required by law, court order, or to protect the rights and safety of our business and customers.
• Business transfers: In connection with a merger, acquisition, or sale of our business assets.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Repair records are typically retained for [X] years. You may request deletion of your data at any time, subject to our legal obligations.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-out of marketing: Unsubscribe from email or SMS marketing at any time.
• Data portability: Request your data in a portable format where technically feasible.

For customers in California: You have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights.

For customers in Canada: You have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including the right to access your information and withdraw consent for certain uses.

To exercise any of these rights, contact us at [email address] or [phone number]. We will respond within 30 days.

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

[Business Name]
[Address]
[City, State/Province, Postal Code]
[Phone Number]
[Email Address]