Warranty, Refund & Cancellation Policy
Last updated: October 2026
We want you to know exactly what is covered before you pay. This page explains our limited warranties, when refunds apply and how cancellations work.
1. Estimates and approval
You receive an estimate before any service begins, and no work is done without your approval. Some evaluations carry an estimate fee, which we tell you about before we start.
2. Limited warranty on services
Qualifying hardware services include a 1 year limited warranty, starting on the date the service is completed. It covers defects in the part we installed and the workmanship of the service. Warranty terms can differ by service type, and the terms that apply are confirmed on your receipt.
3. Limited warranty on devices we sell
Eligible refurbished devices include a limited warranty against functional defects. The coverage period is confirmed at purchase and written on your receipt.
4. What the warranties do not cover
- New physical or accidental damage, including cracks, pressure damage or bent frames.
- Liquid or moisture exposure.
- Software issues, account locks or data loss.
- Issues unrelated to the original service or the listed defects.
- Damage from work done by another provider.
- Loss or theft.
5. How warranty claims work
Contact the shop with your service or purchase date, device model and the current issue, then bring the device and your receipt to the store. We inspect covered issues at no charge. If the issue is covered, we service the device again, replace the covered part, or for a device we sold, offer a replacement or comparable device.
6. Refunds
If we cannot complete an approved service, you are not charged for that service. Once a service is completed and the device works as discussed, covered issues are handled under the warranty rather than by cash refund, unless the law requires otherwise. Return options for devices we sell depend on the device and condition and are explained before purchase.
7. Selling a device to us
When you sell us a device and accept payment, the sale is final.
8. Cancellations
You can cancel before service begins. If parts were ordered specially for your device, we tell you about any non refundable part cost before ordering.
9. Important notes
- Please back up your data before service or sale. Computer Repair Doctor Cleveland is not responsible for data loss.
- Manufacturer warranties are separate from our warranty, and outside service may affect them.
- Computer Repair Doctor Cleveland is an independent business and is not affiliated with any device manufacturer. See our Brand Disclaimer.
Contact
- Computer Repair Doctor Cleveland
- 14488 Cedar Rd, Cleveland, OH 44121
- +12166164870
- Mon to Fri 10 AM to 6 PM, Sat 10 AM to 4 PM, Sun closed